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Cancellation terms
and conditions

Cancelling a booking

If for certain reasons you want to cancel the booking you have to take into account the cancellation conditions set by the boat owner. Below are the aspects that can affect these conditions. There are 3 different types of cancellation policies: Flexible, Standard and Strict. The explanation of each type can be read below. If you are a boat owner and you want to cancel there are also conditions that apply. These can be found at the bottom of the page. The Service package is always applicable and will never be returned.

Renter cancellation policies

Flexible

Full refund
Up to 48 hours before sailing
50% refund
Between 24-48 hours before sailing
No refund
Less than 24 hours before check-in

Medium

Full refund
Up to 14 days before sailing
50% refund
Between 7-14 days before sailing
No refund
Less than 7 days before sailing

Strict

Full refund
Up to 7 days after the booking has been made. After 7 days you will get 50% refunded.
15% refund
Between 30-60 days before check-in
No refund
Less than 30 days before check-in

Match (for bookings made in the "no-refund" period)

Full refund
75% of time for sailing
50% refund
50% of time for sailing
No refund
Less than 50% of time for boating

The service package is always applicable and will never be returned.

Owner cancellation policies

1st time

Cancellation without force majeure
Bad review + unavailable calendar + €50,- boete
Less than 24 hours before check-in
Bad review + unavailable calendar + fine for the total booking amount of the cancelled booking.

2nd and 3rd time

Cancellation without force majeure
Bad review + unavailable calendar + a fine of €100,-
Less than 24 hours before check-in
Bad review + unavailable calendar + a fine of the total total booking amount of the cancelled booking.

4th time

Cancellation without force majeure
Removal from Barqo + fine of €100,-
Less than 24 hours before check-in
Removal from Barqo + a fine of the total booking amount of the cancelled booking.

The service package is always applicable and will never be returned.