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Cancellation terms
and conditions

Cancelling a booking

If for any reason you need to cancel a booking, you need to pay attention to the cancellation policy stated by the boat owner when you made the reservation and how much time is left until the intended date of sailing. There are 4 types of policies: Flexible, Medium, Strict and Match. You can see an explanation of them below. If you are a boat owner and you need to cancel someone else’s booking, there are also rules that apply to you. Service charges are always applicable and will never be returned.

Renter cancellation policies

Flexible

Full refund
Up to 48 hours before sailing
50% refund
Between 24-48 hours before sailing
No refund
Less than 24 hours before check-in

Medium

Full refund
Up to 14 days before sailing
50% refund
Between 7-14 days before sailing
No refund
Less than 7 days before sailing

Strict

Full refund
Up to 7 days after the booking has been made. After 7 days you will get 50% refunded.
15% refund
Between 30-60 days before check-in
No refund
Less than 30 days before check-in

Match (for bookings made in the "no-refund" period)

Full refund
75% of time for sailing
50% refund
50% of time for sailing
No refund
Less than 50% of time for boating

Service charges are always applicable and will never be returned.

Owner cancellation policies

1st time

Less than 7 days to check-in
Bad review + unavailable calendar + €50,- boete
Less than 24 hours before check-in
Bad review + unavailable calendar + fine for the total booking amount of the cancelled booking.

2nd and 3rd time

Less than 7 days to check-in
Bad review + unavailable calendar + a fine of €100,-
Less than 24 hours before check-in
Bad review + unavailable calendar + a fine of the total total booking amount of the cancelled booking.

4th time

Less than 7 days to check-in
Removal from Barqo + fine of €100,-
Less than 24 hours before check-in
Removal from Barqo + a fine of the total booking amount of the cancelled booking.

Service charges are always applicable and will never be returned.