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Privacy policy

his privacy and cookie policy ("Privacy Policy") relates to Personal Data used on the environments described below (collectively, the "Platform"): barqo.co (the "Website"), api.barqo.co in performance of its related services.

The responsible party is BAB NL B.V., Vijzelstraat 68, 1017 HL, Amsterdam, the Netherlands ("Barqo" or "we"). You can send us a message at the aforementioned address or email us at:  info@barqo.nl

We are committed to protecting your privacy. This Privacy Policy is intended to inform you how we collect and use information that could identify you, such as your name, email address, address, other contact details or online identifiers, other information you provide to us when using the Platform ("Personal Data") as well as the Cookies we use. Please take the time to read this Privacy Policy carefully.

What information do we collect?

When you visit and/or use our Platform or contact us, we collect the following information:

It is important that any Personal Data you give us when you register as a user or otherwise when you use the Platform is correct and accurate. This includes, by way of example, ensuring that we have accurate contact details (including email) at all times.

If you intend to send someone else's Personal Data to us, for example when making an application or booking on their behalf, you should only provide us with that third party's data with their consent and after informing them how we will use their data, including the purposes set out in this Privacy Policy.


How long do we keep Personal Data?

We keep Personal Data for as long as the law requires us to, in the case of administration and invoicing. In all other cases, we will keep the information as short as possible.

Protection of your Personal Data

The transmission of information over the internet is not always secure. While we will always do our best to protect your Personal Information, we cannot guarantee the security of your information transmitted to our Platform. Any transmission of information is at your own risk. Once we receive your Personal Data, we apply strict procedures and security features with respect to that data.

How do we use your Personal Data?

In general, we use Personal Data to provide you with the services and products you request, to process the payment of a booking, to provide customer service, to deliver content and advertisements that we think may interest you, for customer research, to send you marketing and promotional emails and to keep you informed of important changes to our Platform.

We use your Personal Data for the following purposes:

  1. (a) To fulfil an agreement, or take action under an agreement. This applies when you request a service through Barqo. This includes:

    • Send you information about your requested services (such as appointment reminders) via e-mail, SMS (and in the future, possibly push notifications);

    • Facilitating your requests and bookings and receiving payments, as well as facilitating disbursements of bookings;

    • Responding to your questions and comments;

    • Managing your account;

  2. (b) As required by Barqo to conduct business and pursue our legitimate interests, in particular:

    • To secure our Platform and systems and prevent fraud, security incidents and other crimes;

    • To verify compliance with our terms and conditions and to determine, exercise or defend our legal position;

    • To keep you informed about relevant new Barqo services and special offers, for example via email and displaying advertisements on third-party websites, such as Facebook;

    • To tailor and personalise marketing notifications and advertisements for you based on the information you provide and your use of our Platform, products and services and other websites (see the Cookies section of this Privacy Policy for more information);

    • To help us monitor, improve and protect our Platform, products and services, and to personalise our Platform, products, services (and those of our partners) for you based on the information you provide and your use of our Platform, products and services and other websites (see the Cookies section of this Privacy Policy for more information);

    • To investigate and respond to questions or complaints received from you or others, about our Platform or our products or services;

    • To conduct internal research and analysis so that we can see how our Platform and business is performing, and how our products and services are being used.

  3. (c) For which we explicitly request your consent:

    • If you are not a customer: to keep you informed about relevant new Barqo services and special offers, for example via email and displaying ads on third-party websites, such as Facebook (where consent is required)

    • To set cookies and use similar technologies in accordance with the Cookies chapter of this Privacy Policy and the information provided to you when these technologies are used

    • in other cases where we ask for your consent, we will use the data for the purpose then indicated

    • For applications required by law:

    • To respond to requests from governments or law enforcement agencies conducting investigations;

    • To meet legal, regulatory and compliance requirements.

Request to delete your data

You can request the deletion of your personal data at any time by sending an email to info@barqo.nl. Should you have purchased any of our services, we are obliged to keep your basic data for 7 years for our records.

Withdrawing consent or otherwise objecting to direct marketing

You have the absolute right to unsubscribe from direct marketing at any time. You can do so by following the instructions in the message where this is an electronic message, or by contacting us using the details below.

Our website includes social media buttons. With these, the operators of these services collect your personal data.

Personal data sharing with third parties

We take the security and processing of your Personal Data very seriously and we will not sell your Personal Data under any circumstances.

However, we may share your Personal Data with selected third parties, including in the following situations:

Please note that by posting Personal Data on any publicly accessible part of our Platform (such as review sections), such data may be collected by third parties over whom we have no control. We are not responsible for the use of such data by such third parties.

Your rights in relation to your Personal Data

In relation to the Personal Data we hold about you, you have the right to ask us for the following:

Initially, you may be able to view or change the information you have provided to us by logging into your online account.

Your rights in relation to your Personal Data are limited in some situations. For example, if complying with your request would reveal Personal Data about another person, or if we have a legal requirement or a compelling legitimate reason to do so, we may continue processing Personal Data that you have asked us to delete.

You also have the right to complain if you believe that your Personal Data has been misused. We encourage you to come to us in the first instance, but to the extent this right applies to you, you have the right to complain directly to the relevant supervisory authority.

If you wish to exercise any of the above rights, please contact us at info@barqo.nl. However, please note that no financial information will be provided without verification.

What about other websites linked to our Platform?

We are not responsible for the practices employed by websites linked to or from our Platform, nor for the information or content contained therein. Often, links to other websites are provided solely as references to information on topics that may be useful to users of our Platform.

Please note that when you use a link to go from our Platform to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on another website, including websites that have a link on our Platform, is subject to that website's own rules and policies. Always read those rules and policies before proceeding.

Social media and user-generated content

Some parts of our Platform allow users to submit their own content. Please note that content uploaded to any of our Platforms may be viewed by the public and you should be cautious about providing certain Personal Data through this type of Platform, for example, financial information or address details. We are not responsible for actions of other individuals if you post Personal Data on any of our social media Platforms, for example Facebook or Instagram. Please also refer to the respective privacy and cookie policies of the social media platforms you use.

Changes to our Privacy Policy

If we change our Privacy Policy and procedures, we will publish those changes on our Platform to keep you informed about what information we collect, how we use it and under what circumstances we may disclose it.

Where we store your personal data

The data we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA), including for the purposes of processing that data by selected third parties to facilitate Barqo's operations. Countries outside the EEA may not have laws that provide the same level of protection for your personal data as the laws of countries within the EEA. Where this is the case, we will take appropriate precautions to ensure that such transfers comply with applicable data protection laws.

Storing

We will retain your Personal Data for as long as necessary to carry out the activities set out in this Privacy Policy, otherwise communicated to you or as long as permitted by applicable law.

Our policy on cookies

Like other commercial websites and apps, our Platform uses standard technologies, including cookies and similar tools, including web server logs, web beacons, tokens, pixel tags, local storage, device IDs and tracking IDs (collectively referred to as "Cookies" in this Privacy Policy) for the purposes set out below.

Please note that third parties collect and use data from Cookies placed on the Platform. This Privacy Policy may not describe the privacy practices of such third parties. We encourage you to read the privacy policies of these third parties and, if you prefer not to have data used by these parties, you can follow their opt-out processes where applicable. Please read the section "What can I do to change my Cookie Settings?" below for more information.

Why, how and when do we use Cookies?

  • Strictly necessary/transactional purposes

    The use of cookies for this purpose is essential for our Platform to work correctly. They may be necessary to enable you to use our Platform and our features, for system administration to prevent fraudulent activity, to keep you logged in from one page to the next or so that we can remember what you have added to your shopping cart. These cookies cannot be disabled as our Platform cannot function without them.

    Example:

    ci _session - keeps you logged in while on the Platform

  • Functionality purposes

    Using cookies for this purpose allows us to improve and simplify your user experience. For example, the cookies remember choices you make, such as the country where you visit our Platform, language, search parameters such as date, area or treatment and help identify problems with our Platform (such as crash incidents). This information may then be used to provide you with an experience that better suits your selections and to customise and improve your visits to our Platform. The information these technologies collect may be personally identifiable, such as your login details. They cannot track your browsing activity on other websites or in apps outside the Platform. We use some tools for this purpose.

    Example:

    preferred_language - Remembers your language choice on our multilingual websites

  • Performance purposes

    By using cookies for this purpose, we can better understand how many users visit our Platform, how users arrive at us and visit and use our Platform, and which parts of our Platform are most popular. This helps us to improve the Platform, such as navigation and interface experience, and improve our products and services. In doing so, we use Google Analytics and Hotjar, among others. We also use these cookies to help us measure the effectiveness of our online marketing and advertising activities. For this purpose, we use a number of third-party cookies, including but not limited to Facebook.

    Example:

    Hotjar is a software we use to help us improve the user experience on our website (www.hotjar.com), 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). Hotjar helps us understand how users use the website (mouse movements, clicks, scrolling, etc.). For this purpose, Hotjar uses analytical cookies to collect non-personally identifiable information, including standard internet log information and details of visitors' behaviour patterns when visiting our Website. By using our Website, you acknowledge and accept our privacy practices as well as those of Hotjar. Please refer to Hotjar's privacy policy (www.hotjar.com/legal/policies/privacy) for more information about the data Hotjar collects and how it is processed.

  • Targeting or advertising purposes

    The use of cookies for this purpose allows us to display ads on and off the Platform and to collect information about your browsing behaviour and use of the Platform to make ads more relevant and personalised to you and your interests. We may use remarketing technologies to enable third parties to display relevant and personalised ads to you through their networks. They are also used to indicate that you have seen a particular ad, limit the number of times you see an ad and measure the effectiveness of an ad campaign. For this purpose, we use third-party technologies, including but not limited to Google Analytics, and Facebook Analytics. Technologies are also placed by social media sites for advertising and targeting purposes (including Facebook).

    These technologies remember the websites you visit and that information is shared with other parties such as advertisers. When we use third parties for advertising and targeting purposes, we may disclose the following:

    • Personally identifiable information, such as e-mail address, order ID, location.

    • Generic, aggregated or anonymised data relating to your visits and use of our Platform; or

    • Information in a pseudonymous form, such as a browser cookie ID/code or cryptographic hash of your email address to help us customise and display our ads for you on other services. This ID or code is linked to your equivalent unique code similarly generated by our advertising partners to tailor ads to you. The third-party companies we use for targeting and advertising purposes have their own privacy policies that you should read carefully.

The third-party companies we use for targeting and advertising purposes have their own privacy policies that you should read carefully.

Example:

Facebook Targeting. These cookies are set by Facebook. Facebook uses cookies to manage social log-in and to collect data about its users' interests. Facebook uses this data to deliver targeted ads during your browsing experience/while online.

How do we use information we collect from tracking technologies?

See "How do we use your personal data?" above.

What can I do to change my cookie settings?

Below are some ways you can manage your cookie preferences online. Please also refer to the relevant third party's privacy and cookie policy for more information.